Quality Assurance
Full Time
Publishing date :20/11/2019
Experience :1 Years
Employee : Any
Location : Cairo - Nasr City
Quality Assurance is required for a Travel agency located in Nasr city
Responsibilities:
1 monitoring the calls side by side and remotely, and deliver coaching.
2 ensure that agents are following the quality process over the phone
3 reporting on calls to the quality supervisor.
4 reporting to operations leaders regarding their campaign performance.
Requirements :
proven experience as a QA at a Travel agency for 1-year at least.
call center background at a Travel agency is a must.
highly skilled in using Amadeus
Bachelor degree is a must.
attention to detail with excellent 6,communication and organizational skills
Benefits
Attractive package
Social insurance
Medical insurance
Professional environment
2 days off
If interested, please send your CV What are the next steps?
1. Applications filtration.
2. Phone interview.
3. Assessment phase.
4. Face to face interview
5. Announcement
Responsibilities:
1 monitoring the calls side by side and remotely, and deliver coaching.
2 ensure that agents are following the quality process over the phone
3 reporting on calls to the quality supervisor.
4 reporting to operations leaders regarding their campaign performance.
Requirements :
proven experience as a QA at a Travel agency for 1-year at least.
call center background at a Travel agency is a must.
highly skilled in using Amadeus
Bachelor degree is a must.
attention to detail with excellent 6,communication and organizational skills
Benefits
Attractive package
Social insurance
Medical insurance
Professional environment
2 days off
If interested, please send your CV What are the next steps?
1. Applications filtration.
2. Phone interview.
3. Assessment phase.
4. Face to face interview
5. Announcement
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