Serve as the primary contact for the customer during the implementation process.
Participate with development team in testing new releases of the product.
Tests and troubleshoots final system setups
Provide in depth training to the end users in the system set-up and functionalities.
Respond to all client inquiries and troubleshoots, report and resolve any issues promptly.
Implement and deploy new releases to the end users
May be involved in pre-sales product demonstrations or provide assistance in scoping projects or developing proposals