#Fresh_grads #No_overnight_Shifts
Customer Support Specialist needed for shipping company
Responsibilities:
-Respond to customer queries in a timely and accurate way, via phone, email or chat
-Identify customer needs and help customers use specific features
-Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
-Update our internal databases with information about issues and useful discussions with customers
-Monitor customer complaints and following up.
-Gather customer feedback and share with our Product, Sales and Operations
Requirements:
#Graduates only
#Males n #Females
Very good in English
max age 30 yrs
Comfortable using computers.
#past experience is preferred
#Work location: Nasr City
#interested candidates kindly send